Privacy policy

Last updated on 02-21-2025

Effective date 02-21-2025

This Privacy Policy describes the policies of Solutions PeakPlay Inc., 870 avenue Marguerite-Bourgeoys, Quebec G1S3X2, Canada, email: direction@peakplay.ai, phone: +1(581) 305-6367 regarding the collection, use and disclosure of your information that we collect when you use our website (https://peakplay.ai/ and https://peakplay.ai/home) (the “Service”). By accessing or using the Service, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

We may modify this Privacy Policy at any time without notice and will post the revised Policy on the Service. The revised Policy will take effect 180 days after it is posted on the Service, and your continued access or use of the Service after this date will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you check this page regularly.

Information we collect:

We will collect and process the following personal information about you:

  • Name
  • Email
  • Mobile

How we collect your information:

We collect/receive information about you in the following ways:

  • When a user completes the registration form or otherwise submits personal information
  • Interacts with the website
  • From public sources

How we use your information:

We will use the information we collect about you for the following purposes:

  • User account creation
  • Support
  • Administrative information
  • User account management

If we wish to use your information for other purposes, we will ask for your consent and will only use your information after receiving your consent and only for the purposes for which you grant such consent, unless we are required to do otherwise by law.

How we share your information:

We will not transfer your personal information to third parties without your consent, except in limited circumstances as described below:

  • Advertising service
  • Analytics

We require these third parties to use the personal information we transfer to them only for the purpose for which they were transferred and not to retain them longer than necessary to achieve that purpose.

Data Location:

In accordance with Quebec’s Law 25, we inform you that your personal data is hosted on servers located in the United States. For any transfer of personal information outside of Quebec, we conduct a privacy impact assessment (PIA) to ensure that this information receives adequate protection, equivalent to that guaranteed by Quebec and Canadian laws.

We may also disclose your personal information for the following reasons: (1) to comply with applicable laws, regulations, court orders or other legal procedures; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to allegations that your use of the Service violates the rights of a third party. If the Service or our company is merged or acquired by another company, your information will be one of the assets transferred to the new owner.

Retention of your information:

We will retain your personal information for 90 days to 2 years after users have terminated their accounts or as long as necessary to achieve the purposes for which they were collected, as detailed in this Privacy Policy. We may need to retain certain information longer for record-keeping/reporting purposes in accordance with applicable law or for other legitimate reasons such as enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, which does not identify you (directly or indirectly), may be stored indefinitely.

Detailed Retention Policy:

In compliance with Quebec’s Law 25, here are the specific retention periods by data type:

  • Account data (name, email, phone): retained for up to 2 years after account closure
  • Usage and analytical data: retained for 1 year
  • Connection logs: retained for 90 days
  • Support communication data: retained for 2 years

Upon expiration of these periods, we will proceed with the secure destruction of the data in accordance with our internal procedures and legal requirements.

Your rights:

In accordance with Quebec’s Law 25 and other applicable laws, you have the following rights regarding your personal information:

  • Right of access: You can request access to your personal information that we hold.
  • Right to rectification: You can request correction of your personal information if it is inaccurate or incomplete.
  • Right to erasure (right to be forgotten): You can request the deletion of your personal information in certain circumstances, particularly when the data is no longer necessary for the purposes for which it was collected.
  • Right to data portability: You have the right to receive your personal information in a structured, commonly used and machine-readable format, and to transmit this data to another data controller without hindrance from us.
  • Right to object: You can object to the processing of your personal information in certain circumstances.
  • Right to withdraw your consent: When processing is based on your consent, you have the right to withdraw it at any time.
  • Right to file a complaint: You have the right to file a complaint with the Commission d’accès à l’information du Québec or any other competent authority.

To exercise these rights, you can write to us at contact@peakplay.com. We will respond to your request within a maximum of 30 days in accordance with applicable law.

Note that if you do not authorize us to collect or process required personal information or if you withdraw consent to process it for required purposes, you may not be able to access or use the services for which your information was requested.

Cookies, etc.

To learn more about how we use these tracking technologies and your choices regarding them, please refer to our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized modification of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and, therefore, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.

Third-party links and use of your information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of third parties, including any third party operating a website or service accessible via a link on the Service. We strongly advise you to review the privacy policy of each site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of third-party sites or services.

Personal Information Protection Officer:

In accordance with Quebec’s Law 25, we have formally designated a personal information protection officer. For any questions or concerns regarding the processing of your information, you can contact our Personal Information Protection Officer at:

Solutions PeakPlay Inc. 870 avenue Marguerite-Bourgeoys, Quebec G1S 3X2, Canada Email: direction@peakplay.ai Phone: +1(581) 305-6367

We will address your concerns in accordance with applicable law.

Privacy Incidents:

In the event of a privacy incident involving your personal information (leak or unauthorized access), we commit to:

  1. Document the incident and its potential impact
  2. Take reasonable measures to reduce the risk of harm and prevent the incident from recurring
  3. Promptly notify you if the incident poses a risk of serious harm
  4. Report the incident to the Commission d’accès à l’information du Québec when required by law

Automated Decisions:

Our service does not use automated decision-making processes based on your personal information.